http://www.alfredkahn.com/wk-cheetah daily 0.75 2025-06-04 https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/1453306006138-VABATF40R8LKCTB9WECQ/image-asset.png WK Cheetah https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/1453305509977-I2CCEB884WH5J67EZ1LG/image-asset.png WK Cheetah - Search Results •Clean, clear presentation of search results, including a color-coded indicator of document type •Post-search filters provide six key facets to narrow results: Topic, Document Types, Governing Acts, Jurisdiction, Court, Entity & Role •A persistent toolbar provides contextual ability to print, email, download, and add to favorites or worklist https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/1453296584483-C1RRE4N6A6CK9Q9T2R6I/cheetah-dashboard.jpg WK Cheetah - Cheetah Dashboard •Practice Area Dashboards provide Topical / Practice-Area specific presentation of content •Cheetah’s design focuses on find-ability, with dashboard quick links to high‑value content •Users can easily customize their dashboard to surface the content important them for 1-click access •Cheetah provides global access to History, Work Lists & Favorites https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/1453305923647-T903PFX4ODTDKQLBHKQG/image-asset.png WK Cheetah - Responsive Design Optimized for a seamless experience across multiple devices https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/1453305824959-LAE1V3L65UEO7RHPQK0H/image-asset.png WK Cheetah - The Read Experience Optimized for on-screen reading, blurring the line between desktop & e-reader •Design maximizes screen real estate available for content display •Table of Contents presentation reflects the structure of document, providing a seamless reading experience •Users have access to the Table of Contents from anywhere in the document, resulting in easy navigation to any section or chapter •Generous click-targets make for a good experience on mobile devices https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/1453296584483-C1RRE4N6A6CK9Q9T2R6I/image-asset.png https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/1453305509977-I2CCEB884WH5J67EZ1LG/image-asset.png https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/1453305824959-LAE1V3L65UEO7RHPQK0H/image-asset.png https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/1453305923647-T903PFX4ODTDKQLBHKQG/image-asset.png https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/1453306006138-VABATF40R8LKCTB9WECQ/image-asset.png https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/1453382914904-P0X3SRKQC9O5Y5MREWOD/chth-dash.png WK Cheetah http://www.alfredkahn.com/jpmorgan-access daily 0.75 2025-06-04 https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/97270c81-9729-4db2-9cf7-3fb90b455ebe/Wireframe1.png JPMorgan ACCESS - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/16a2d6a9-c80d-4693-bb90-18a6cfd41643/UI+Specification-torn.png JPMorgan ACCESS - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/1453329519805-NYJD4OV6XHNT1QPTNUR2/image-asset.png JPMorgan ACCESS - Integrated Payments Screen • All payment types now accessible from a single screen • Supports both ad hoc payments and recurring payments https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/ba778f51-310e-41f1-bf01-e6e7dd617cdd/All_Posters4-4x3.png JPMorgan ACCESS - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/1453329714134-LI3Z4JYP3KD6SMR4HN8K/image-asset.png JPMorgan ACCESS - Usability Testing •Design evaluated via multiple rounds of usability testing •Followed design/test/revise/retest process to refine design •One of the highest initial customer use ratings in Treasury Services history on roll-out of initial product •Customers gave it high marks for streamlining their work – designed to support their workflow https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/1453329327190-8JX2DN0V2KZY6M5K1VR7/image-asset.png JPMorgan ACCESS - JPMorgan ACCESS Dashboard •Dashboard designed to align to how customers work - surfaces critical information and transactional functionality •Cash Position gives customers an at-a-glance view of cash flow •Portal design organized based on customers’ mental model: Payments, Reporting, Accounts Receivable, Administration, etc. •Reports Inbox surfaces time-sensitive reports https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/1453329599799-9SSFQ7W9GA4GNIXNYU0R/image-asset.png JPMorgan ACCESS - Multiple Payments Screen Increased efficiency of customer workflow by allowing them to make multiple recurring payments from a single screen https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/cbd8fe3a-a5df-4404-91eb-13aab7e27183/ATS+User+Flow.png JPMorgan ACCESS - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/ba778f51-310e-41f1-bf01-e6e7dd617cdd/All_Posters4-4x3.png https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/cbd8fe3a-a5df-4404-91eb-13aab7e27183/ATS+User+Flow.png https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/97270c81-9729-4db2-9cf7-3fb90b455ebe/Wireframe1.png https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/16a2d6a9-c80d-4693-bb90-18a6cfd41643/UI+Specification-torn.png https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/1453329327190-8JX2DN0V2KZY6M5K1VR7/image-asset.png https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/1453329519805-NYJD4OV6XHNT1QPTNUR2/image-asset.png https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/1453329599799-9SSFQ7W9GA4GNIXNYU0R/image-asset.png https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/1453329714134-LI3Z4JYP3KD6SMR4HN8K/image-asset.png https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/1453383055426-CV905X1P72NHZPEB6ET6/jpm-dashboard.png JPMorgan ACCESS http://www.alfredkahn.com/contact daily 0.75 2025-06-04 https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/9db465c3-7487-4493-b071-31f4576e232d/icon-social.png https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/b7c0d5be-b107-4179-bc2e-0c598e83c59a/icon+-email.png https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/b93796c2-8618-4b1e-8e6e-a61de37fc00c/icon-phone.png http://www.alfredkahn.com/wk-cheetah-process daily 0.75 2024-09-17 https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/1453382914904-P0X3SRKQC9O5Y5MREWOD/chth-dash.png WK Cheetah Process http://www.alfredkahn.com/bloomberg-kyc-design-system daily 0.75 2025-06-04 https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/1625003556983-WX6K2PMCJASBKVXJ6RCZ/Table2.png Bloomberg KYC Design System - Component Options Options for each component were explicitly documented, including rules to guide designers when to use each option and illustrative examples. https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/1625004488424-4FAQ7PFJFSAI90A3DFCL/Screen+Shot+2021-06-29+at+6.07.51+PM.png Bloomberg KYC Design System - Table Component The new Design System was able to replace all 24+ previous table types with a single component https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/1625000680881-WKAYZYZWLF9UWSFBJRAC/KYC+Tables.png Bloomberg KYC Design System - UX Audit of KYC Platform •Example: Tables — 24+ variations, each with its own functionality & behavior •Not an Enterprise application paradigm •Highlighted a critical weakness at the heart of the platform: tables are the bread & butter of most Enterprise/SaaS platforms! •Also, notice the two radically different themes https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/1625003455610-JIFYXBW2RVA9XKAP6UQY/image-asset.png Bloomberg KYC Design System - Components All components were documented with a consistent set of content and structure: •Classification •Description (What it does, When to use it) •Requirements and Limitations https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/1625000788419-1P7SP1V3VZ5OK599DD68/image-asset.png Bloomberg KYC Design System - Design System A system of documentation and assets that consists of two core parts: •Components: content-agnostic UI components and their relevant documentation •Components are classified according to their purpose and consist of four types: Elements, Independent Blocks, Dependent Blocks and Layouts •Patterns: Common arrangements of components that address specific domain content and high-level user workflows https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/1625005248371-8OHD5I37HIU336219DQM/Screen+Shot+2021-06-15+at+5.38.27+PM.png Bloomberg KYC Design System - Patterns Common compositions of components that have factored in domain content and user intent. They are extensible in that they can accommodate for use case nuances by adding or removing elements, and they do not have corresponding code assets. There are two types of patterns: •Object View Patterns, e.g., Detail, Index •Workflow Patterns, e.g., Create Object, Edit Object, Filter Object Set https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/1625000680881-WKAYZYZWLF9UWSFBJRAC/KYC+Tables.png https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/cedaec6d-d79c-450e-911c-2411bc15c6ad/Bloomberg.png https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/1625005248371-8OHD5I37HIU336219DQM/Screen+Shot+2021-06-15+at+5.38.27+PM.png https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/1625003455610-JIFYXBW2RVA9XKAP6UQY/Table1.png https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/1625003556983-WX6K2PMCJASBKVXJ6RCZ/Table2.png https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/1625162598492-BT6UPACD587O16760REN/Screen+Shot+2021-06-29+at+6.07.51+PM.png https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/1453382914904-P0X3SRKQC9O5Y5MREWOD/chth-dash.png Bloomberg KYC Design System http://www.alfredkahn.com/wcm-client-portal daily 0.75 2025-06-04 https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/a2ba99ba-c618-42f2-b8b7-2a1d472c51a8/Analytics.jpg WCM Songwriter Portal - Royalty Analytics User-research driven royalty analytics featuring: •Breakdown of royalties •Top songs, sources, income groups and territories •Drill-down to detail on each category https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/04a3a9ff-49fa-49d1-9b36-27e9528ba73c/WCM+Songwriter+Portal+-+Mobile.png WCM Songwriter Portal - Full-featured native mobile experience •Designed to optimize mobile experience •Provides ubiquitous access to clients •Intended as a foundation to broaden WCM relationship with songwriters https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/bed6d031-70ee-4aaa-b4ab-a614eae3612b/User-Management-2.jpg WCM Songwriter Portal - Songwriter Detail https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/c1429b1f-e493-49f7-9158-c43742bdc048/User-Management.jpg WCM Songwriter Portal - User/Songwriter Management Full administrative control of songwriters’ user accounts https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/9bbb28f8-f4f5-431b-a0de-b03623649aa4/homepage.jpg WCM Songwriter Portal - Songwriter Dashboard At-a-glance overview of songwriters’ account: •Current and future royalties •Snapshot of active deals •On-demand statement https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/b7f823f4-eb92-4160-ad4c-c681ea40a00d/homepage.jpg https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/a2ba99ba-c618-42f2-b8b7-2a1d472c51a8/Analytics.jpg https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/04a3a9ff-49fa-49d1-9b36-27e9528ba73c/WCM+Songwriter+Portal+-+Mobile.png https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/bed6d031-70ee-4aaa-b4ab-a614eae3612b/User-Management-2.jpg https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/1453382914904-P0X3SRKQC9O5Y5MREWOD/chth-dash.png WCM Songwriter Portal http://www.alfredkahn.com/home daily 1.0 2025-09-20 https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/a2ba99ba-c618-42f2-b8b7-2a1d472c51a8/Analytics.jpg Home - Warner Music Group Songwriter Portal Analytics and revenue data for songwriters https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/1625000788419-1P7SP1V3VZ5OK599DD68/Screen+Shot+2021-06-15+at+5.38.08+PM.png Home - Bloomberg Design System Positioning platforms for scaling https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/1490229250058-Q33LD99VBHYN3LUC9D57/image-asset.png Home - ONE Product Design Reducing risk & liability in the enterprise https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/b25e5922-85c6-49c9-b620-9cf2e063b7b1/background-hero-home-shape.png https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/a3c70112-f2e2-49d9-aaab-17330d560bb0/alfred_headshot-02-touchedUP-sm.png https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/f1f53fa5-9128-4bf3-9866-27e0e4dda86f/logos.jpg https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/4a5f53b1-fb47-42ca-887d-93a6a8c97d3e/AmplitudeA.png https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/a41b0d2e-a0fa-47f3-ba7d-0b89af242978/AmplitudeB.png https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/471d772a-1cee-4011-99fc-dc5392b8fac5/Strategy.png http://www.alfredkahn.com/procore-design-metrics daily 0.75 2025-04-27 https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/11fb1417-a08a-4a49-99d5-72a7ad17c56c/Approach3.png Procore Design Metrics - …Applied to Procore We ran a number of team-level experiments/initiatives… Breadth: How might we increase adoption across customers/projects? Simplify the template builder? Efficiency: How might we reduce time to completion? Mobile approvals? Frequency: Could we add new conditional rules and chain workflows automatically by conditionals? …That flowed up to team level input metrics/KPIs: •Number projects per customer that had 1+ workflow templates applied •Median time per item completed in workflow (how long to completion) •Number of instances created per company/project On the right you can see some of the principles, concerns & questions related to these items Team level primary metric: How many of our customers completed at least 70% of their workflows in less than a week? https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/e0c3d3ec-b331-426c-b05c-ca41d7011697/Implementation.png Procore Design Metrics - Finding Our Design Metrics Ran workshops with each team’s tripod (Product/Design/Engineering) that used existing user research data and institutional knowledge to conduct journey-mapping sessions •Mapped out the user journey and funnel for workflows •Identified where in the journey there were valuable or success events for users Process enabled the team to align around what ACTUALLY mattered to users Metrics we identified were based on these "user success moments" – an eye opener for many in Product Based on what came out of these workshops, performed any needed research, refined our approach, and iterated In the workshops we used the chart to left to evaluate input KPI ideas based on our 3 vectors (Breadth, Efficiency and Frequency) https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/f52718e2-f7c1-4cd1-8e44-d99643dde261/Approach2.png Procore Design Metrics - Spotify Model… Ultimately settled on the Spotify model, as they refined their North Star Metric into 3 sub-metrics which we thought were particularly relevant to our situation: •Breadth •Depth •Frequency https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/835370b8-5dbd-45d3-8433-8a0f12803d48/Procore+NSM.png Procore Design Metrics - North Star Metric •Procore had established a North Star Metric of “Project Activity,” based on research indicating that customers who had a certain amount of project activity had a significantly lower churn rate •As a pilot we selected the Workflow Tool, which was starting a significant redesign effort •Workflow was a strategically important product as it enabled customers to submit, review and approve anything from drawings to invoices Challenge: How might we measure the impact of our design improvements on the North Star Metric? https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/37eed816-05fd-4cbd-8e9e-a9258ed4777a/Approach.png Procore Design Metrics - Approach •Looked at examples from other companies, and noticed their metrics were all aligned to their context, and were leading indicators, not trailing •Evaluated which type of goal Procore’s product suite was focused on: Attention (Facebook, Netflix), Transaction (Amazon, Walmart), Productivity (Salesforce, Amplitude) We determined that Procore was in the Productivity game https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/11fb1417-a08a-4a49-99d5-72a7ad17c56c/Approach3.png Procore Design Metrics - …Applied to Procore We ran a number of team-level experiments/initiatives… Breadth: How might we increase adoption across customers/projects? Simplify the template builder? Efficiency: How might we reduce time to completion? Mobile approvals? Frequency: Could we add new conditional rules and chain workflows automatically by conditionals? …That flowed up to team level input metrics/KPIs: •Number projects per customer that had 1+ workflow templates applied •Median time per item completed in workflow (how long to completion) •Number of instances created per company/project On the right you can see some of the principles, concerns & questions related to these items Team level primary metric: How many of our customers completed at least 70% of their workflows in less than a week? https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/e0c3d3ec-b331-426c-b05c-ca41d7011697/Implementation.png Procore Design Metrics - Finding Our Design Metrics Ran workshops with each team’s tripod (Product/Design/Engineering) that used existing user research data and institutional knowledge to conduct journey-mapping sessions •Mapped out the user journey and funnel for workflows •Identified where in the journey there were valuable or success events for users Process enabled the team to align around what ACTUALLY mattered to users Metrics we identified were based on these "user success moments" – an eye opener for many in Product Based on what came out of these workshops, performed any needed research, refined our approach, and iterated In the workshops we used the chart to left to evaluate input KPI ideas based on our 3 vectors (Breadth, Efficiency and Frequency) https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/f52718e2-f7c1-4cd1-8e44-d99643dde261/Approach2.png Procore Design Metrics - Spotify Model… Ultimately settled on the Spotify model, as they refined their North Star Metric into 3 sub-metrics which we thought were particularly relevant to our situation: •Breadth •Depth •Frequency https://images.squarespace-cdn.com/content/v1/56990e442399a399ed3d345e/835370b8-5dbd-45d3-8433-8a0f12803d48/Procore+NSM.png Procore Design Metrics - North Star Metric •Procore had established a North Star Metric of “Project Activity,” based on research indicating that customers who had a certain amount of project activity had a significantly lower churn rate •As a pilot we selected the Workflow Tool, which was starting a significant redesign effort •Workflow was a strategically important product as it enabled customers to submit, review and approve anything from drawings to invoices Challenge: How might we measure the impact of our design improvements on the North Star Metric? 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